Order Support

Customer Service

Phone: (800)-888-4741
E-mail: Contact IPG

Experiencing trouble downloading your e-book? Check out Will it Work on My E-Reader? page for trouble-shooting help.


Orders will be shipped via UPS and should arrive within 7-10 days, unless specified otherwise.  Please call (800) 888-4741 or send IPG a message to track your order, and for express and international shipping rates.


Returns must be shipped prepaid to:

IPG Returns Dept.
600 N. Pulaski Rd.
Chicago, IL 60624

Canadian Returns must be shipped prepaid to: 

Client Name
c/o Fraser Direct Distribution
124 Guelph St W
Acton, ON L7J 2M2

Returns sent via UPS/FedEx that do not contain the requisite paperwork will be refused.

Please contact IPG customer service with any additional questions or concerns regarding returns.


IPG will charge a 3% fee for credit card payments of $1000 or more. This fee will be added to the payment amount, which will be reflected as one consolidated charge to the card account. 

Contact Fidelis

Please contact Fidelis Publishing with all other inquiries.